Shipping Policy

At Suitshim, every order is prepared with careful attention to detail, quality, and finishing. As our products may require production, tailoring, finishing, and quality checks before dispatch, orders are generally delivered within 4–5 weeks from the date of order confirmation.

Please read the following Shipping Policy carefully before placing your order.

1. Order Processing & Delivery Timeline

All orders are processed after successful order confirmation and payment.

Suitshim orders are generally delivered within 4–5 weeks from the date of order confirmation.

This estimated timeline includes the complete order fulfilment process, including:

• Order processing

• Production or tailoring, where applicable

• Finishing

• Quality inspection

• Packaging

• Dispatch

• Courier transit and final delivery

The 4–5 week timeline is an estimated delivery period and not a guaranteed delivery date.

Customers are advised to place their orders well in advance if the product is required for a specific event, wedding or occasion.

2. Production & Preparation

Suitshim products may require time for production, tailoring, finishing, and quality inspection before they are dispatched.

We do not follow an immediate dispatch model for all products, as sufficient time may be required to prepare each order according to the product specifications.

Once the product has successfully completed the required preparation and quality checks, it will be packaged and handed over to our designated courier partner.

3. Dispatch & Tracking

Once your order is ready for dispatch, it will be handed over to our designated courier or logistics partner.

After the shipment has been dispatched, you will receive shipping confirmation and tracking details through the email address or contact information provided while placing the order.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Please note that the 4–5 week delivery timeline includes the complete order fulfilment process, and not merely the courier transit period.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is confirmed.

Shipping charges may vary depending on:

• Delivery location

• Order value

• Product weight and dimensions

• Shipping method

• International destination

• Applicable courier charges

Suitshim may offer free shipping on selected orders or during specific promotional periods. Any applicable free-shipping offer will be clearly mentioned on the website or at checkout.

Shipping charges and promotional shipping offers may be changed from time to time.

5. Delivery Delays

Suitshim makes every reasonable effort to deliver orders within the estimated 4–5 week timeframe. However, unexpected circumstances may occasionally result in delays.

Delays may occur due to:

• Courier or logistics issues

• Weather conditions

• Natural disasters

• Public holidays

• Festive or peak-season order volumes

• Transportation disruptions

• Government restrictions

• Customs clearance

• Incorrect or incomplete address information

• Regional delivery restrictions

• Production-related circumstances

• Other circumstances beyond our reasonable control

In the event of a delay, Suitshim will make reasonable efforts to assist the customer and coordinate with the relevant courier or logistics partner where required.

A delay caused by circumstances beyond Suitshim's reasonable control does not automatically qualify an order for cancellation, refund or compensation.

6. Customised, Personalised & Tailored Orders

Customised, personalised, made-to-measure and tailored products may require additional time depending on the requirements of the order.

Additional time may be required for:

• Customer measurements

• Customisation requirements

• Tailoring

• Design specifications

• Product-specific requirements

• Availability of materials

The applicable estimated timeline for such orders may be communicated separately to the customer.

Customers are responsible for providing accurate measurements and customisation details.

Once a customised or tailored order has entered production, changes or cancellations may not be possible.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address while placing the order.

Please ensure that the following information is correct:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN/ZIP code

• Contact number

• Email address

Suitshim will not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

8. Change of Shipping Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

An address change may be possible only if the order has not yet been dispatched.

Once an order has been dispatched, the shipping address generally cannot be changed.

Any additional charges resulting from an approved address change or re-shipment may be borne by the customer.

9. Failed Delivery

A delivery may fail due to reasons including:

• Customer being unavailable

• Incorrect or incomplete address

• Incorrect contact information

• Customer refusing delivery

• Failure to respond to the courier

• Multiple unsuccessful delivery attempts

• Other customer-related reasons

If the courier partner returns the package to Suitshim due to a failed delivery, additional shipping or re-shipping charges may apply.

Any applicable refund will be processed after deducting relevant shipping, return-to-origin, or other applicable charges.

10. International Shipping

Suitshim may offer international shipping to selected countries.

International shipping availability may vary depending on the destination, product, and applicable regulations.

Certain products may not be eligible for international shipping due to:

• Customs regulations

• Import restrictions

• Product-specific restrictions

• Courier limitations

• Destination-country regulations

• Applicable laws

If we are unable to ship an order to the selected destination, the customer will be notified, and an applicable resolution will be provided.

11. Customs Duties, Taxes & Import Charges

For international orders, the customer may be responsible for customs duties, import taxes, local taxes, customs clearance charges and other applicable fees imposed by the destination country.

These charges vary depending on the destination country and are determined by the relevant local authorities.

Suitshim does not control or determine these charges.

The customer is responsible for paying any applicable customs duties, taxes or other charges required for the shipment to be released and delivered.

If an international shipment is delayed, held, or returned because the customer refuses or fails to pay applicable duties or taxes, the customer may be responsible for the resulting shipping, customs, or return charges.

12. Damaged or Tampered Package

Customers are advised to carefully inspect the package at the time of delivery.

If the package appears to be:

• Opened

• Torn

• Severely damaged

• Tampered with

Please notify the delivery personnel immediately, where possible, and document the condition of the package.

We strongly recommend recording a continuous and unedited unboxing video while opening your order.

If the product inside the package is damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with your order number, photographs and unboxing video.

Such claims will be reviewed by our team before a resolution is provided.

13. Unboxing Video

For the protection of both the customer and Suitshim, customers are strongly advised to record a continuous unboxing video when opening their package.

The video should clearly show:

• The sealed package

• Shipping label/order details

• Condition of the package

• Complete opening of the package

• Product and accessories received

An unboxing video may be required when reporting:

• Damaged products

• Manufacturing defects

• Wrong products

• Missing products

• Missing accessories

• Incomplete orders

• Packaging tampering

Failure to provide an unboxing video may affect our ability to verify and process certain claims.

14. Multiple Shipments

Depending on production requirements, product availability or fulfilment arrangements, products from the same order may occasionally be dispatched separately.

If your order is shipped in multiple packages, you may receive separate tracking details.

Suitshim will make reasonable efforts to ensure that all products belonging to an order are delivered within the applicable estimated timeline.

15. Sale & Festive Periods

During major sales, festive seasons, wedding seasons, promotional campaigns, or periods of exceptionally high order volume, order processing and delivery may take longer than the standard 4–5 week estimated timeline.

Customers are advised to place orders well in advance during such periods, particularly when products are required for a specific event or occasion.

Suitshim will make reasonable efforts to fulfil and deliver orders as quickly as possible.

16. Pre-Orders & Made-to-Order Products

Products marked as Pre-Order, Made-to-Order, Customised or Tailored may have a different production and delivery timeline.

The applicable timeline will be mentioned on the respective product page or communicated to the customer at the time of order confirmation.

Orders containing multiple products may be dispatched together or separately depending on production and fulfilment requirements.

17. Order Cancellation After Dispatch

Once an order has been dispatched, it cannot normally be cancelled.

If you no longer wish to receive a dispatched order, please contact our customer support team immediately.

Refusal of delivery may result in return-to-origin and shipping charges, which may be deducted from any applicable refund.

For customised, personalised or tailored products, cancellation may not be possible once production has started.

18. Delivery Confirmation

An order will generally be considered delivered once the courier partner records successful delivery at the shipping address provided by the customer.

Delivery may be completed through:

• Direct handover to the customer

• Handover to an authorised person at the delivery address

• Delivery according to the courier partner's standard procedures

Customers are responsible for ensuring that someone is available to receive the shipment where required.

19. Contact Us

For any questions regarding your order, shipping status, delivery timeline, or tracking information, please contact us at:

Email: anuj.gupta@mise-en-place.co

Please include your order number and registered contact details when contacting us so that our team can assist you efficiently.

20. Policy Updates

Suitshim reserves the right to modify, update, or amend this Shipping Policy from time to time.

Any changes to this policy will be published on this page and will become effective from the date of publication.

By placing an order with Suitshim, you acknowledge that you have read and understood the terms of this Shipping Policy.