Refund policy

Return, Exchange & Refund Policy

At Suitshim, we take great care to prepare and quality-check every order before dispatch. We understand that purchasing premium fashion online requires confidence, and we aim to make our return and exchange process as clear and convenient as possible.

Please read this policy carefully before placing your order.

1. Return & Exchange Window

Suitshim accepts eligible return and exchange requests within 24 hours from the date of delivery.

Any return or exchange request received after 24 hours of delivery may not be accepted.

To initiate a return or exchange, please contact us at:

Email: anuj.gupta@mise-en-place.co

Please mention your order number, product name and reason for the return or exchange.

All return and exchange requests are subject to Suitshim's approval and quality inspection.

2. Eligibility for Return & Exchange

A product may be eligible for return or exchange only if all of the following conditions are met:

The product is completely unworn and unused.
The product is in its original condition.
All original tags and labels are attached.
The product is returned in its original packaging.
The product has not been washed or dry-cleaned.
The product has not been altered or tailored after delivery.
The product does not have stains, marks, odour or signs of wear.
All accessories or components supplied with the product are returned.
The original invoice or valid proof of purchase is available.

Products that do not meet these conditions may not be accepted.

3. Unboxing Video

Customers are strongly advised to record a continuous and unedited unboxing video while opening their package.

The video should clearly show:

The sealed package
Shipping label and order details
Condition of the package
Complete opening of the package
Product received
Tags and accessories, where applicable

An unboxing video may be required for claims related to:

Damaged products
Manufacturing defects
Wrong products
Missing products
Missing accessories
Incomplete orders
Tampered packages

Failure to provide an unboxing video may affect Suitshim's ability to verify and process certain claims.

4. Damaged, Defective, Wrong or Incomplete Orders

Please inspect your order carefully immediately after delivery.

If you receive a product that is:

Damaged
Defective
Incorrect
Missing
Incomplete
Different from the product ordered

please contact us within 24 hours of delivery.

You may be required to provide:

Order number
Photographs of the product
Photographs of the packaging
Continuous unboxing video
Details of the issue

After reviewing the information, Suitshim will determine the appropriate resolution, which may include replacement, exchange, repair or refund/store credit, depending on the circumstances.

5. Manufacturing Defects

Suitshim products undergo quality checks before dispatch. However, if you believe that your product has a genuine manufacturing defect, please contact us within 24 hours of delivery.

A manufacturing defect refers to an issue resulting from the manufacturing or production process.

The following are generally not considered manufacturing defects:

Normal wear and tear
Damage caused by accidental use
Improper handling
Improper storage
Washing or dry-cleaning
Damage caused by alteration or tailoring
Damage caused after delivery
Damage caused by failure to follow product-care instructions

Suitshim will inspect the product before determining whether the issue qualifies as a manufacturing defect.

If the defect is confirmed, Suitshim may provide a replacement, exchange, repair, refund or store credit, depending on the circumstances and product availability.

6. Exchanges

Eligible products may be exchanged subject to:

Suitshim's approval
Product condition
Size availability
Product availability
Quality inspection

Size exchanges are subject to availability.

If the requested size is unavailable, Suitshim may offer an alternative size, another applicable product, or store credit, as appropriate.

A product that has already been exchanged once may not be eligible for another exchange.

7. Size & Fit

Customers are responsible for selecting the appropriate size based on the size guide provided on the website.

Sizing and fit may vary depending on the product, design and style.

A standard-size product may not qualify for return or exchange solely because the fit does not meet the customer's personal preference, provided the product supplied is the correct size ordered and is free from any manufacturing defect.

We strongly recommend reviewing the available size guide before placing your order.

8. Customised, Personalised & Tailored Products

All customised, personalised, made-to-measure and tailored products are generally non-returnable, non-exchangeable and non-refundable.

This includes products that are:

Made according to customer measurements
Tailored specifically for the customer
Personally customised
Altered according to customer instructions
Prepared according to specific customer requirements

Customers are responsible for providing accurate measurements and customisation details.

However, if a customised or tailored product is received with a confirmed manufacturing defect or is materially different from the confirmed order specifications, Suitshim may provide an appropriate resolution after inspection.

9. Sale & Discounted Products

Products purchased under any sale, clearance, promotional offer, discount campaign, coupon code or special pricing offer may be non-returnable and non-exchangeable.

The applicable terms will be mentioned on the product page or communicated at the time of purchase.

Customers are advised to review the applicable terms before completing a discounted purchase.

10. Non-Returnable & Non-Exchangeable Products

The following products may not be eligible for return, exchange or refund:

Custom-made products
Made-to-measure products
Personalised products
Tailored or altered products
Sale or clearance products
Products purchased using promotional offers or discount codes
Products specifically marked as non-returnable or non-exchangeable
Products that have been worn or used
Products that have been washed or dry-cleaned
Products with missing tags or labels
Products with stains, marks or odour
Products damaged due to customer handling
Gift cards or vouchers, where applicable

11. Return Shipping Charges

For customer-initiated returns or exchanges, including change of mind, size preference or personal preference, the cost of shipping the product back to Suitshim will be borne by the customer.

If the return or exchange is due to a confirmed manufacturing defect, damaged product, incorrect product or missing item, Suitshim may arrange or reimburse the applicable return shipping cost, subject to verification.

Customers must not send any product back without receiving return approval and instructions from Suitshim.

12. Quality Inspection

All returned or exchanged products are subject to inspection after they are received by Suitshim.

The product may be checked for:

Signs of wear or use
Stains or marks
Missing tags
Missing accessories
Alterations
Washing or dry-cleaning
Damage
Original packaging
Overall condition

A return or exchange will be approved only if the product meets the applicable eligibility requirements.

If a returned product does not meet these requirements, Suitshim reserves the right to reject the return or exchange and may send the product back to the customer.

13. Refunds

Suitshim will determine the applicable resolution after receiving and inspecting the returned product.

Depending on the circumstances, an approved return may be resolved through:

Exchange
Store credit
Refund to the original payment method

Where a monetary refund is approved, it will be processed through the original payment method.

Refunds may take approximately 5–10 business days to reflect in the customer's account after processing. The actual timeline may vary depending on the customer's bank, card issuer or payment service provider.

Any applicable shipping or other non-refundable charges may be deducted from the refund amount.

14. Store Credit

Suitshim may provide store credit in cases where a direct refund is not applicable or where an exchange cannot be fulfilled due to product or size availability.

The applicable store-credit amount and validity will be communicated to the customer at the time of issuance.

Store credit cannot be exchanged for cash unless required by applicable law.

15. Order Cancellation

Cancellation requests must be submitted as soon as possible after placing the order.

Suitshim may accept a cancellation request only if the order has not yet been processed or entered into production.

Once an order has been processed, produced, customised, tailored or dispatched, cancellation may no longer be possible.

For customised, personalised or made-to-measure products, cancellation may not be possible once production has started.

16. Delivery Timeline & Event Orders

Suitshim orders are generally delivered within 4–5 weeks from the date of order confirmation.

This timeline includes order processing, production, tailoring where applicable, quality checks, packaging, dispatch and delivery.

The 4–5 week timeline is an estimated delivery period and not a guaranteed delivery date.

Customers are advised to place orders well in advance when products are required for weddings, events, celebrations or other specific occasions.

Delays caused by circumstances beyond Suitshim's reasonable control may occur.

17. Refused or Returned Shipments

If an order is refused by the customer or returned to Suitshim due to customer-related reasons, including:

Incorrect address
Incomplete address
Customer unavailability
Refusal to accept delivery
Failure to respond to the courier

applicable shipping, return-to-origin or re-shipping charges may be deducted from any eligible refund or store credit.

If the customer requests the order to be re-shipped, additional shipping charges may apply.

18. Bulk Orders

Orders containing multiple quantities of products may be treated as bulk orders.

Bulk orders may be subject to separate return, exchange and cancellation terms depending on the quantity, order value and production requirements.

Suitshim reserves the right to communicate applicable terms before confirming such orders.

19. Chargebacks & Payment Disputes

If a customer initiates a chargeback or payment dispute while an order, return, exchange or refund is being processed, Suitshim may temporarily pause the relevant process until the payment dispute is resolved.

If the product has already been delivered, the customer may be required to return the product in accordance with this policy before the dispute is resolved.

20. How to Request a Return or Exchange

To request a return or exchange, please email:

anuj.gupta@mise-en-place.co

Please provide:

Order number
Customer name
Registered email address or phone number
Product name
Reason for return or exchange
Photographs/videos, where applicable

Our team will review the request and provide further instructions if the request is eligible.

Please do not ship any product back to Suitshim without receiving prior approval and return instructions from our team.

21. Contact Us

For any questions regarding returns, exchanges or refunds, please contact us at: